SysAid
Comprehensive IT Service Management with SysAid
SysAid Overview
SysAid is a powerful IT Service Management (ITSM) platform designed to enhance operational efficiency and automate IT workflows. Leveraging Agentic AI, it automates repetitive tasks, allowing IT teams to shift focus towards optimization and innovation. The platform offers fast onboarding and is built with security and governance in mind, making it suitable for organizations of various sizes, including enterprises and public sector entities. Key features include workflow automation for processes like employee onboarding, incident management, and asset management, all integrated within the service desk for seamless task resolution.
Additionally, SysAid supports a broad range of integration options with popular applications such as Microsoft Teams, Jira, and Google Workspace, ensuring flexibility and adaptability in diverse environments. The platform is accessible in multiple languages and offers extensive support options, including 24/7 live assistance. With training resources available through documentation, webinars, and videos, SysAid empowers organizations to digitally transform their IT operations effectively.
Information
SysAid Integrations 8 Integrations
SysAid Media Program screenshots
Features
SysAid
- 4.5
- Subscription
Comprehensive IT Service Management with SysAid
Features
- Ad Hoc Reports
- Benchmarking
- Dashboard
- Data Analysis
- Key Performance Indicators
- Performance Metrics
- Trend
- Problem Indicators
- Visual Analytics
- Call to Action
- Context and Coherence
- Human Takeover
- Inline Media
- Videos
- Machine Learning
- Natural Language Processing
- Reporting
- Analytics
- Alerts
- Escalation
- Knowledge Base
- Live Chat
- Queue Management
- Self Service Portal
- Surveys & Feedback
- Workflow Management
- Alerts
- Escalation
- Automated Routing
- Community Forums
- Customizable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Incident Management
- Interaction Tracking
- Knowledge Base
- Known Issue Management
- Live Chat
- Multi-Channel Communication
- Multiple Brands
- Products
- Network Monitoring
- Real-time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management
- Asset Tracking
- Audit Management
- Compliance Management
- Cost Tracking
- Depreciation Management
- IT Service Management
- Inventory Management
- Event Logs
- Hardware Inventory
- License Management
- Patch Management
- Remote Access
- Scheduling
- Software Inventory
- IT Asset Management
- Incident Management
- Knowledge Management
- Self Service Portal
- Service Catalog
- Ticket Management
- Asset Tracking
- Availability Management
- Change Management
- Configuration Management
- Dashboard
- Incident Management
- Problem Management
- Project Management
- Release & Deployment Management
- Self Service Portal
- Assignment Management
- Dashboard
- Escalation Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base
- Project Management
- Recurring Issues
- Scheduling
- Task Management
- IP Address Monitoring
- Real Time Analytics
- Resource Management
- SLA Monitoring
- Server Monitoring
- Uptime Monitoring
- Automatic Scans
- Custom Patches
- Network Wide Management
- Patch Testing
- Remote Access/Control
- CMDB
- Change Management
- IT Asset Management
- Incident Management
- Knowledge Base
- Remote Control
- SLA Management
- Self Service Portal
- Alerts
- Notifications
- Dashboard
- Data Analysis
- Visualization
Alternatives
SysAid Competitors Comparisons
 |  |  |  |
|---|---|---|---|
Meltwater Mobile | freshdesk | WebEngage | Wrike |
Meltwater Mobile: Media Intelligence on the Go | Comprehensive Review of Freshdesk Customer Support Platform | Enhance Team Performance with WebEngage | Comprehensive Project Management with Wrike |
4.9 | 4.2 | 4.9 | 4.9 |
Free | Paid | Free | Paid |
| Visit Website | Visit Website | Visit Website | Visit Website |
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